Salesforce Field Service Lightning (FSL) is a field service management solution designed to help businesses manage and dispatch technicians, schedule and dispatch work, and track and optimize field service operations. It is a part of the Salesforce Customer Relationship Management (CRM) platform and is designed to help businesses improve customer satisfaction and technician productivity.

Some features of Salesforce Field Service Lightning include:

• Scheduling and dispatch
• Mobile app for technicians
• Asset and inventory management
• Case management
• Resource management
• Real-time tracking and reporting

Field Service Lightning can be used by a variety of businesses, including those in the field service, construction, utilities, and manufacturing industries. It can help businesses streamline their field service operations, improve response times, and increase customer satisfaction.

With Salesforce FSL managed package app, you can manage your business process efficiently with below –

• Use the Mobile App: The FSL mobile app allows technicians to access work orders, customer information, and inventory on the go. It can also be used to update work order status, capture signatures, and take photos. Using the mobile app can help technicians be more productive and efficient in the field.
• Utilize Scheduling and Dispatch: FSL has a powerful scheduling and dispatch feature that allows you to schedule and dispatch work efficiently. You can use it to assign the right technician to the right job, taking into account their skills, availability, and location.
• Manage Assets and Inventory: FSL has an asset and inventory management feature that allows you to track and manage your assets and inventory in real-time. You can use it to keep track of your equipment, parts, and supplies and ensure that technicians have the right tools and resources to complete their work.
• Implement Case Management: FSL has a case management feature that allows you to track and manage customer inquiries and issues. By using this feature, you can ensure that customer inquiries are handled promptly and efficiently and that technicians have the information they need to resolve issues in the field.
• Optimize Resource Management: FSL has a resource management feature that allows you to optimize the use of your technicians and other resources. You can use it to track technician availability, schedule training and time off, and manage workloads to ensure that you have the right people in the right place at the right time.